Half a day for better sales leadership.

Next ROX workshop

What happens in your team's customer conversations?

Understand, assess and improve the quality of your team's customer conversations.

Your team usually handles important customer conversations without you being there. You see proposals, closed deals, lost opportunities and revenue. But what went well in the conversation, and where someone needs support, often remains a black box.

In this workshop, you will develop a clear understanding of conversation quality. You will learn to assess customer conversations using a few focused criteria, discuss strengths and areas for development in concrete terms, and identify the next step for your team.

For further reading: Assess and improve the quality of customer conversations.

Another upcoming workshop

From Sales Manager to Sales Coach

Use focused questions to help your team reflect on their work and develop their skills in everyday sales situations.

You discuss the numbers, follow up on proposals and help with difficult customers. Often, you provide the solution yourself. But how do you help your team reflect on and improve their customer conversations independently?

In this workshop, you will practise using short coaching conversations to support your team's development. You will learn when to give advice or clear direction, when to ask questions, and how to agree on a concrete next step.